Refund policy

At Shoezea, we are dedicated to offering an exquisite collection of women’s shoes. However, we also recognize that the size of shoes may sometimes not be a perfect fit, and a return or refund might be necessary. Please review our policy and procedures for requesting returns or refunds, and familiarize yourself with the conditions for eligibility for a refund or exchange.

Conditions for Accepting Returns:

  • Timeframes: Items can be returned within 30 days of the receipt date.
  • Condition of Items: Items must be returned in their original condition, unworn or unused, with tags attached, and in the original packaging.
  • Proof of Purchase: Order number and proof of purchase required.

Return Process:

To initiate a return, contact us at service@shoezea.com. Once the return is approved, we will provide shipping labels and instructions for returning the package.

Please note: When you receive your Shoezea shoes, feel free to open the packaging to inspect the materials and craftsmanship, and check for any damage that may have occurred during shipping. If you decide to return the item, please ensure it is in its original packaging and includes all labels and tags. Thank you for your understanding.

Refunds:

Once we receive your returned product, you'll promptly receive an update on its status. Our team will assess its eligibility for a refund based on the criteria mentioned earlier (Time Frame, Condition of Items, and Proof of Purchase).

  • If the product meets the requirements, the refund will be promptly credited to your account using the original payment method (e.g., UPI, credit/debit cards, net banking). The timing of the refund appearing in your financial account depends on your banking source's terms.
  • If the product doesn't qualify for a refund, no amount will be issued. 

Refunds typically process within 1-3 business days.

Late or Missing Refunds:

If you haven't received a refund, please follow these steps:

  1. Check your bank account to confirm if the refund has been processed.
  2. Contact your credit card company, as there may be a delay in the refund posting.
  3. Contact your bank to inquire about any processing time delays.
  4. If you returned a product that was not approved for a return, it won't be refunded.

If you have completed all the steps and still haven't received your refund, reach out to us at service@shoezea.com. We'll be happy to assist you further.

Exchanges:

We only exchange products for reasons such as damage, wrong product, wrong size, or defects. To initiate an exchange, contact us at service@shoezea.com.

Damaged and Wrong Product:

If you receive a damaged or defective item, please contact us immediately for a replacement or full refund.

Never Arrived:

If your product hasn't been received for more than 30 days, contact our support team at service@shoezea.com. We will offer a full refund or compensate you with 10% of the order amount if there are any delays in delivery.

Shipping

We would like to clarify that if the refund is not due to product damage, incorrect items, wrong sizes, or defects, the refunded amount will not include any shipping fees. You will be responsible for covering all shipping costs related to the return.

In other words, while you'll receive a refund for the product itself, shipping charges will not be included in the refunded amount.

Cancellations:

See our shipping policy page for details.

Customer Support:

Email: service@shoezea.com

Tel: 276-477-5898

Business Hours:
Mon - Fri | 9am - 10pm (EST)
Sat - Sun | 10am - 5pm (EST)

Address: 219 E Main St, Marion, VA 24354, United States​

Policy Details and Exclusions:

  • All products must be returned in their original packaging to maintain their resale value. This includes all original manuals, registration cards, accessories, boxes, outer cartons, and packing materials.
  • Failure to return items in their original condition may result in a restocking fee of up to the full value of the purchase, depending on the extent of damage or missing items.
  • Once a return has been authorized and instructions provided, the items must be sent back within 2 weeks.
  • Any additional shipping charges incurred due to special delivery requests (such as next-day delivery or international delivery) are non-refundable.
  • The 30-day return period begins on the day the customer receives the item(s).

For any questions about our return and exchange policies, please contact us. We are more than happy to assist you.